|How To Order
|Article by:Bang! Entertainment Staff Posted on:2005-10-16 02:09:06
Ordering Online with Credit Cards:
Our ONLINE STORE uses Yahoo Secure Transactions for Credit Cards. We accept Visa, Mastercard, and American Express. Just click the order button...
Shipping is automatically included in all item prices. The correct shipping is added for foreign orders automatically. You can check on or update your cart contents at any time, changing quantities if you want to order more or less of any item, or even deleting items if you added them in by mistake.
To fax in an order, please include the following: Credit card number, expiration date, address, phone number, and what you wish to order. Make sure to put ATTN: Mail Order either on a cover sheet or on the order itself. You can find all prices (which include shipping) from http://www.bang-entertainment.com or call us at (210) 614-0396 ext. 16. Send FAX orders to (210) 614-5029.
To phone in orders, please call (210) 614-0396 ext. 16 Monday-Friday 9am-5pm Central Time.
If you prefer not to order online, feel free to mail a check, money order (U.S. funds only) or credit card info, along with a brief description of item(s) you wish to purchase. DO NOT SEND CASH. Make all checks and money orders payable to Antarctic Press.
Orders should be mailed to:
7272 Wurzbach Rd., Ste. 204
San Antonio, TX 78240
WHERE'S MY CONFIRMATION EMAIL?
Bang! Entertainment currently doesn't send out confirmation emails. Instead, the confirmation you get from Paypal or Yahoo (if you purchase directly by credit card) will serve as your receipt and confirmation.
HOW LONG BEFORE MY ORDER ARRIVES?
--Within the U.S.
Orders weighing 1-4 pounds, which includes most of our book orders, are sent by Media Mail, which usually takes FIVE BUSINESS DAYS to deliver. This means you will USUALLY get your order in about a week. However, because there are
slight delays with some items--we need to restock on CDs, a book is due from the printer the following week, etc.
--we ask that customers allow up to TWO WEEKS after they send in their order for it to arrive.
Larger orders, weighing over 4 pounds, are sent by UPS Ground. Delivery time will vary depending on how far from San Antonio you live.
People living in Canada and Mexico should allow an additional week for Customs delays. For instance, for a book order weighing 1-4 pounds, a total of THREE WEEKS.
Orders under 1 pound are sent by International Air Letter Post, which usually takes A WEEK for most of Europe, 2-3 WEEKS for Asia, Africa, etc.
Orders weighing 1-4 pounds are sent by Global Priority if the items ordered can fit into a Global Priority mailer. These take about as long as Air Letter Post to deliver.
Orders over 5 pounds are sent by International Air Parcel Post. These can take 2-4 WEEKS to deliver, again depending where you live.
FOR ANY DELIVERIES OUTSIDE THE U.S., AND ESPECIALLY OUTSIDE NORTH AMERICA, PLEASE ALLOW TIME FOR LOCAL MAIL SERVICE AND CUSTOMS DELAYS. Depending on where you live, this could add 1-2 WEEKS to delivery time.
If you have a question about your order status, the best information you can provide us for tracking it down is the DATE you sent in the order and the E-MAIL ADDRESS you used to send it, if it's different from the address you're writing from when you contact us.